Frequently Asked Questions
Everything you need to know about our premium blends and services.
How should I store my loose leaf tea to maintain freshness?
To preserve the delicate flavors, store your tea in a cool, dark place away from direct sunlight, moisture, and strong odors. We recommend using our airtight, light-blocking tins.
Do you offer international shipping?
Yes, we ship our premium teas globally. Shipping costs and delivery times vary by destination and are calculated at checkout.
Are your tea bags compostable?
Absolutely. Our pyramid tea bags are made from a plant-based, biodegradable material that is fully compostable, ensuring a sustainable brewing experience.
How can I track my order?
Once your order is processed, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.
What is your return policy for food products?
Due to the perishable nature of tea, we cannot accept returns on opened products. However, if there is an issue with your order or damage during transit, please contact us within 14 days for a resolution.
Are your teas organic and ethically sourced?
We prioritize direct trade relationships and offer a wide selection of USDA Certified Organic teas, ensuring fair wages for farmers and sustainable agricultural practices.